How Consumers Say They React to Negative Service Experiences

Consumers react to negative customer service experiences in a number of ways, and while many voice their frustrations, a significant proportion express a good deal of patience and understanding, according to a recent survey [pdf] from CorvisaCloud. Asked which of a list of reactions best explained what they would do if they had a negative customer service experience, 1 in 5 said they’d share their experience with friends or family (16%) or on social media (4%). But some also said they’d give the company another shot (12%) or do nothing and just move on (10%). (more…)